Taipei, Thursday, Nov 20, 2018, 15:24

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transcosmos Opens Its First Contact Center in Taiwan

Published: Nov 08,2018

transcosmos Taiwan inc., a wholly-owned subsidiary of transcosmos inc. opened “Jiangzicui Center,” the first contact center in Taiwan and held an opening ceremony on October 31, 2018. With 190 workstations, the new center will deliver contact center services for the Taiwan market.

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Since transcosmos opened transcosmos Taiwan in September 2016, transcosmos Taiwan has been offering digital marketing services and e-commerce services for the Taiwan market. Now, the company will further extend its offerings and include inbound call center services such as order taking, customer support and product recall handling, outbound call center services such as telesales and research, and chat services (bot/agent-based). Putting quality management and security measures in place based on its know-how of building and operating contact centers in Japan and other countries around the world, the new contact center will deliver operations that are tailored to the needs of the Taiwan market.

In the opening ceremony, Ms. Jenny Yang, the Executive Supervisor of the Taiwan Contact Center Development Association (TCCDA) said, “I am honored to attend the opening ceremony of the Jiangzicui Center on behalf of TCCDA today. Science and technology is evolving rapidly in Taiwan and companies are accelerating their initiatives on AI and other technologies. We believe the outcome of these initiatives will empower each agent and drastically improve their productivity. Listening to your presentations today, I felt that your new contact center is very well prepared and designed. Congratulations to all the members at transcosmos Taiwan for the official launch of your new center. We wish you all the best for your business success in Taiwan.”

Katsuro Ueda, General Manager of transcosmos Taiwan said:“transcosmos operates the largest contact center outsourcing business in Asia with a total of over 30,000 workstations across more than 30 countries including Japan. Building on our long-standing experience in each country, we will deliver new digital contact center services that blend people, AI, and data in Taiwan whilst driving our proprietary DEC services by connecting the digital contact center with our existing services, namely, digital marketing and e-commerce services.”

transcosmos Taiwan is the first foreign capital, large-scale contact center business operator that joins the Taiwan contact center industry which has previously only been operated by the Taiwan local contact center operators. Going forward, transcosmos plans to deliver multi-services that combine contact center services with digital marketing and e-commerce services to clients in extensive industries that include manufacturing, media, e-commerce, retail, finance, and more with the aim to scale the center to the size of 1,000 workstations by 2023.

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