Telemedicine allows patients to connect with doctors through smartphones, computers and other devices. It can be a convenient and cost-effective alternative to traditional healthcare. Remote visits tend to be faster and less expensive than most visits to the doctor's office, emergency rooms or urgent care clinics. Fifty-five percent (55%) of respondents who have access to telemedicine have used it.

Despite the potential benefits of telehealth when used appropriately, many Americans still prefer traditional, in-person provider visits. Forty-two percent (42%) of respondents who haven't used telehealth say they prefer a doctor office visit. But, more than a quarter of consumers simply don't know when it is appropriate to use telemedicine versus traditional medicine.

With education and guidance, more consumers may adopt telemedicine as a valuable channel for certain types of healthcare delivery. When asked which medical services they would consider using telehealth for (as opposed to traditional medicine), here is how respondents answered:

Bryce Williams, CEO and President of HealthMine said, "Telehealth will find its place in the health services market as did urgent care centers." He continued, "Health plan sponsors can play a significant role in educating their members about optimal options for treatment."